Support & Help

Get help with ClanHQ, report issues, or contact us regarding billing and account questions.

Frequently Asked Questions

Is ClanHQ affiliated with Wargaming?
No. ClanHQ is an independent third-party tool that uses the official Wargaming Public API.

What happened to ClanTools?
ClanTools shut down in January 2026. ClanHQ was built as a modern replacement.

Is my account safe?
We use Wargaming OAuth. We never access your password.

How do I cancel?
Settings → Billing. Access remains until period ends.

Why can’t I find my clan?
Try exact tag search or contact support.

Discord?
Coming soon. Contact support@clanhq.app for now.

Report a bug or suggest an improvement

If you encounter an issue or have an idea to improve ClanHQ, we’d like to hear from you.

Contact support

Billing & refunds

For subscription questions, cancellations, or refund requests, please contact our support team. Refunds are handled according to our refund policy and applicable consumer laws.

Contact support

Account & WG account linking

If you’re having trouble linking your Wargaming account or accessing your data, contact support and include your account ID if possible.

Trust & compliance

ClanHQ does not provide gameplay automation, coaching, or competitive advantages. The platform is designed for clan organization, recruitment, and activity awareness, in accordance with Wargaming’s API policies.